Insurance Broker Finder - Call Connection Ltd
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Insurance Broker: Call Connection Ltd

This is our Call Connection Ltd Insurance Broker page. We have listed the full address of Call Connection Ltd as well as phone numbers and websites. Call Connection Ltd is in Ipswich, Call Connection Ltd offers car insurance, home insurance, pet insurance, life insurance and cheap insurance quotes online in Ipswich and also any type of cheap insurance in Ipswich.

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Location:
Call Connection Ltd
PO Box 564
Ipswich, IP1 2WN
Phone: 0870-458 2118
Fax:




Latest Reviews


 
 
* Irene Thomson

Today I\'ve tried to insure my van and been passed around a number of insurances companies with no success. I gave ALL of my details repeatedly with no success and was eventually passed to you. One of your staff Charlotte was very helpful. She tried her best to find me insurance for my van/minibus, but there was a problem...an eight seater problem. I don\'t know why, but there was, she was unable to find the model on the database. She found three insurers who were able to give me quotes and passed me through to the first call. Bearing in mind we had been on the phone for a long time trying to find the model of the vehicle and also a company who could quote for me, I didn\'t expect to be kept waiting too long because I assumed this company was able to give me a quote. Guess what? They were not able to give me a quote then I was told I would have to wait out the weekend because all insurers close at six and reopen on Monday! what happens to people who buy there cars on a Friday and need to be insured for going to work on the Saturday? I have been left without the use of my vehicle all weekend and don\'t have it for work. Soon after I put the phone down I received another call from your company, but this time it was a young man (I don\'t have his name), he told me that he had another company who was ready to give me a quote for my van, but I would have to wait until Monday. I explained how my time was wasted with the last company and I didn\'t want this to happen again because I just don\'t have the time as I work in a busy Pharmacy. I told him that I felt as if I had been passed about from one company to another and felt deflated as my vehicle still isn\'t insured and now I don\'t have the use of it when I really need it. He seemed to gloss over what I was saying and said it wasn\'t a problem, and he kept repeating that the offices would be open on Monday, I told him I was disappointed that I didn\'t have the use of the vehicle over the weekend and that I have just spent hours of my work time on the phone with no success, not to mention the money the phone calls cost! He glossed over it again saying it wasn\'t a problem and said that I should remain positive as that\'s the approach he and his colleagues have at call connections. This is the worst thing you can say to a customer after glossing over a justified complaint that they have made. He reminded me TRY TO BE POSITIVE over the weekend and that he would leave his call at that. I would have taken this on board with him, had he not GLOSSED OVER MY COMPLAINT and to say to me that it WASN\'T A PROBLEM when it most certainly WAS, I felt he was devoid of all understanding to my plight....NOT a way I want to be treated by any company I\'m giving my business to. Wonder if he would be as happy and positive if he were legging it to work? So I am stranded over the weekend without the use of my van I called with enough time to spare to get insurance, I\'ve never waited as long as I did to insure a vehicle. I\'m really annoyed and disillusioned with your company. They didn\'t find me a company who could insure me, how hard is it? the van was insured before! Please don\'t put me on any of your mailing lists as I don\'t wish to use your services and risk being treated or spoken to in a condescending manner by a person who doesn\'t have an ounce of people skills, tact or empathy for his fellow man , but then again, it was Friday afternoon! Please do say thanks to Charlotte for all her help. And don\'t forget to stay positive.... just like me!...

May 10, 2013
 
 


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