I feel the devious, underhand, and deceitful way you altered my figures last time I renewed my car insurance, and then, when I corrected them, you tried to make out that I had made the alterations (I photocopied the details before I sent them to you). Then you had the bloody gall to try and charge me another £19 odd. I\'m only sorry I did not \'wise up\' to your scumbag business methods earlier....